Customer Engagement Scorecard

Analysis based on your provided metrics

Generated on: June 10, 2023

78 out of 100

Overall Engagement Score: 78/100

Strong: 75-89

Your customer engagement metrics show strong overall performance. Your social media and email metrics are particularly impressive, while website engagement has room for improvement.

Social Media Engagement (30%)

Contribution to Total Score: 25.5 points

Social Media Likes: 230

Social Media Shares: 45

Social Media Comments: 85

Email Performance (25%)

Contribution to Total Score: 20.75 points

Email Open Rate: 24.5%

Industry Average: 21.3%

Website Engagement (20%)

Contribution to Total Score: 13.8 points

Website Session Duration: 2.4 minutes

Industry Average: 3.2 minutes

Customer Satisfaction (25%)

Contribution to Total Score: 17.5 points

Customer Feedback Score: 7/10

Industry Average: 6.8/10

Improvement Recommendations

Social Media Engagement

While your likes are strong, focus on increasing shares by creating more shareable content. Consider running engagement-focused campaigns to boost comments.

Email Performance

Your open rates are above industry average. Continue to optimize subject lines and segment your audience for even better performance.

Website Engagement

Your session duration is below industry average. Consider improving content quality, page load times, and implementing more interactive elements to keep users engaged longer.

Customer Satisfaction

Your customer satisfaction score is slightly above industry average. Implement a feedback loop to address common concerns and continuously improve your product/service.

Industry Benchmark Comparisons

Metric	Your Value	Industry Avg.	Performance
Social Media Engagement	85%	72%	Above Average
Email Open Rate	24.5%	21.3%	Above Average
Website Session Duration	2.4 min	3.2 min	Below Average
Customer Feedback	7/10	6.8/10	Above Average

Download Report

Customer Engagement Scorecard

Social Media Metrics

Email & Website Metrics