Chatbot Engagement Analysis

Based on your provided metrics and weighted formula calculation

Engagement Score

78 /100

Good Performance

85% Excellent

80% Excellent

70% Good

65% Good

Total Interactions

752

Successful Resolutions

639

User Satisfaction Rating

4.0 / 5.0

Avg. Session Duration

78 seconds

Performance Summary: Your chatbot is performing well with a score of 78/100, placing it in the "Good" category.

Strengths: Excellent resolution rate (85%) and high user satisfaction (4.0/5.0) indicate the chatbot is effectively handling most user queries.

Areas for Improvement: Session duration could be optimized to better engage users and provide more comprehensive assistance.

Recommendations:

Enhance conversation flows to maintain longer, more meaningful interactions
Implement proactive suggestions to increase session duration
Consider adding follow-up questions to increase interaction depth
Review unresolved queries to identify patterns and improve response capabilities

Generated based on your chatbot performance data | Last updated: Today

Chatbot Engagement Score Checker