Patient Sentiment Analysis Results

Comprehensive analysis of patient feedback with actionable insights

⭐

Sentiment Classification

Positive

Patient expresses overall satisfaction with care received

📊

Sentiment Score

+3.2 / 5.0

🎯

Analysis Focus

Communication

Staff interaction and information clarity

💬 Key Phrases Extracted

Positive

"excellent bedside manner"

Positive

"very professional staff"

Neutral

"wait time was reasonable"

Positive

"clean and comfortable environment"

🏥 Healthcare Keywords

bedside manner communication wait time cleanliness professional staff pain management

😊 Emotional Tone Indicators

Satisfied High

Grateful Medium

Anxious Low

📝 Overall Tone Summary

The patient feedback demonstrates a predominantly positive sentiment with strong appreciation for staff professionalism and communication quality. While minor concerns about wait times were mentioned, the overall experience reflects high satisfaction with the healthcare service provided. The patient particularly valued the empathetic approach and clear explanations received during their visit.

🎯 Focus Area Analysis: Communication

✅ Strengths Identified

• Clear explanation of procedures
• Active listening demonstrated
• Empathetic communication style
• Timely response to questions

🔄 Areas for Improvement

• Proactive updates during wait times
• Follow-up communication protocols
• Written information supplements
• Multi-language support options

Patient Sentiment Analysis Tool