Tone Analysis Results

Message Text

"I'm extremely disappointed with the service I received today. After waiting for over an hour, the representative seemed completely disinterested in helping me solve my problem. I expect better from a company that claims to value customer satisfaction."

Message Context

Customer service feedback

Primary Sentiment

Negative

87%

Detected Tone

Frustrated

92%

Key Tone Indicators

"extremely disappointed" - Strong negative emotion indicator
"completely disinterested" - Absolutes indicate strong feelings
"I expect better" - Direct criticism with expectation statement

Context Appropriateness

Needs Adjustment

While expressing disappointment is valid in customer feedback, the tone may be too confrontational to achieve the desired outcome of service improvement.

Improvement Recommendations

Replace absolutes with specifics

Instead of "completely disinterested", try "seemed unresponsive to my concerns" to be more constructive.
Balance criticism with specificity

Add details about what specific improvements you'd like to see, such as "I would appreciate shorter wait times and representatives who can address my specific concerns."
Include positive outcomes

Add what you hope will happen: "I value your company and hope we can resolve this issue to continue our relationship."

Overall Assessment

This message effectively communicates dissatisfaction but may be too negative to prompt constructive action. For customer service feedback, a balanced approach that expresses concerns while remaining solution-oriented tends to yield better results.

Final Recommendation:

Revise the message to maintain your core concerns while adopting a more balanced tone. Include specific examples and desired outcomes to help the company understand how to better meet your expectations.

Message Tone Analyzer