Chatbot Engagement Analysis

Report Generated: July 15, 2023

76 out of 100

Overall Engagement Score: 76/100

Performance Category: Good (60-79)

Your chatbot is performing well overall with strong completion rates and good user feedback, but there's room for improvement in session duration and repeat user engagement.

Metric Breakdown

Completion Rate (30%) 24.6/30

User Feedback (25%) 20/25

Repeat Users (20%) 13.2/20

Session Duration (15%) 10.5/15

Interaction Volume (10%) 7.7/10

Input Metrics

Total User Interactions

1,248

Avg. Session Duration

4.2 minutes

Completed Conversations

82%

User Feedback Rating

4.0/5.0

Number of Repeat Users

412 (33% of total)

Improvement Recommendations

Increase Repeat User Engagement

Implement personalized follow-ups and incentives for returning users. Consider adding loyalty features or specialized content for returning users.

Extend Session Duration

Add interactive elements that encourage deeper engagement. Analyze where users drop off and redesign those conversation flows.

Maintain Completion Rate Success

Your completion rate is strong. Continue optimizing conversation paths and ensuring questions are resolved effectively.

Priority Actions

Implement user retention campaign - Target one-time users with follow-up communications
Optimize conversation flows - Review and improve paths with the highest drop-off rates
Enhance content quality - Expand knowledge base to provide more valuable information

Analysis based on data collected between June 15 - July 15, 2023

Chatbot Engagement Score Analyzer